Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?
Our apartment homes are priced individually based on the amenities and features.
What is the application fee and is it refundable?
Application fees are $55 per person 18 and older occupying the apartment. You may pay these online by credit card, or in our office with money order or cashier’s check. All application fees are nonrefundable.
How do I apply?
Start your application online. You may also apply in the office.
Which utilities do I pay?
There is a monthly utility fee for water/sewer/trash that will vary by your apartment size. Residents are responsible for gas and electric bills. These are sub-metered and the bills that arrive to you are your actual usage.
What is the security deposit?
The security deposit will vary. Please contact the office for up to date information.
When is my rent payment due? What day of the month am I liable for a late charge?
Rent is always due on the first and a $75 late fee is assessed on the 6th of every month (even Sundays and holidays). If rent is still delinquent as of the 11th, an additional $75 late fee is assessed.
How can I pay my rent?
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed. Our full pet policy can be viewed on our Pet Policy page.
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is one and a half times the rent amount. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
If I am part of the military and receive deployment or reassignment orders, can I break the lease?
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
How can I refer a friend?
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 60-day written notice, which you are responsible through, prior to move-out. This is required regardless if the lease is ending or you are breaking your lease early. If you need to move-out at the end of your lease term, please remember to come in at least 60 days prior to the lease expiring to provide your written notice. There is a $1500.00 Early Termination Fee.
Do you have cable/Internet services?
Yes, there are cable companies that service this area. You can ask our leasing office for more deals from our local Comcast representative!
Can I grill on the property?
Grills are not permitted within the community.
I am locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. Please do not call emergency maintenance. You must call a locksmith if you are locked out after normal business hours.
I have lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.
I have lived here almost two years and couldn't be more satisfied with my apartment!!! For the size and price it's perfect. The office staff is always friendly, and attentive to my needs. The maintenance is always quick to respond when I've had to put in for service. They are great!!!- Anonymous
My leasing experience with Waterford Pines was absolutely spectacular. The office staff were all well informed, and answered each and every one (of my many) questions. The process was transparent and given in terms that were easily understood. I would highly recommend Waterford Pines for your housing needs.- Anonymous
5 Star Review: . Gary was extremely helpful and thorough during the entire process, the other woman who would answer when I called was actually personable and kind, helpful even though Gary was the main person I spoke with. Jessica, the property manager, was really understanding and made me feel important the few times I spoke with her. I was recently approved and can’t wait to move in- Google Review
5 Star Review: Great place to live. The appearance is beautiful, staff is helpful and it is a great place to call home!- Google Review
5 Star Review: Came out to take a tour with Nicole and was pleased with your property. I’m new to the area and this is the best place that I’ve seen to live. Love the amenities and the space in the apartment that I need is perfect for me. Thanks- Google Review
5 Star Review: Gary was super knowledgeable when it came to the property and the area! I was late to the appointment and he stayed behind. Gary was very thorough and friendly! He showed and explained all of the differences between the apartments and answered every question I had! Honestly, it’s comforting to know that we will be moving into a home where the employee is willing to go above and beyond. You don’t see that much these days. Thank you Gary! Can’t wait to move in!- Google Review
5 Star Review: I just went in with my husband asking about apartment availability. The leasing agent was Gary Williams and he was so nice, and professional. To see a smiling face to end the year was very refreshing! He was very thorough with letting us know all the information about Waterford Pines and the application process and letting us know what we needed to do next. So just letting everyone know how pleasant the service was (and hopefully it works out to become tenants).- Google Review
5 Star Review: My girlfriend and I love living at Waterford Pines! We have a beautiful fully upgraded unit and love how perfect the location is. Gary at the office is amazing and truly goes out of his way to meet my needs. We moved in during a stressful time, and Gary was there to assist us through the whole process.- Google Review
5 Star Review: Gary in the office has been amazing during this entire process. He is very knowledgeable and very welcoming!! The maintenance staff has fixed any issue we had immediately. We also have wonderful neighbors who always say hello and are very friendly! Living here so far has been amazing!!! A very cozy community.- Google Review
Molly Edson-Parlor There was a leak in our apartment on a Sunday when the office is closed, so I called the emergency maintenance number and Matt immediately called back and said he’d be here within 10-15 minutes. I don’t think we waited even that long and he was here, fixed the problem, and was super polite. He is an excellent asset to the company. Thank you Matt for doing such a great job!- Resident Review